Privacy Policy

At Zenith Audio, located at 123 Main Street, Suite 400, Seattle, WA 98101, and reachable by phone at +1 765-500-3128 or by email at info@zenithaudio.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. This policy is effective as of January 1, 2025.

Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: This includes your name, email address, phone number, and postal address, which you provide when you contact us, book a session, or sign up for our newsletter.
• Payment Information: When you book a service, we collect payment information, such as your credit card details or other financial information, to process your payment. Please note that we use secure, PCI-compliant payment processors to handle this sensitive data.
• Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behavior. This information helps us analyze trends, administer the site, and improve your user experience.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our site. You can control cookies through your browser settings. For more information, please see our Cookies Policy .
• Communication Data: We retain records of your communications with us, including emails, phone calls, and chat logs. This helps us provide better customer support and improve our services.

How We Use Your Information

We use the collected information for various purposes, including:

• Providing and Improving Services: We use your information to fulfill your requests for recording, mixing, mastering, and sound design services, as well as to improve the quality and functionality of our services.
• Customer Support: We use your information to respond to your inquiries, resolve issues, and provide technical support.
• Communication: We may use your information to send you newsletters, marketing communications, and other information about our services that may be of interest to you. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the email.
• Payment Processing: We use your payment information to process your payments for our services.
• Analytics: We use technical information and cookies to analyze trends, track user behavior, and gather demographic information for internal purposes. This helps us understand how our website is used and how we can improve it.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data, such as payment information, during transmission and storage.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
• Employee Training: We provide regular training to our employees on data security best practices.
• Secure Payment Processing: We use PCI-compliant payment processors to ensure the security of your payment information.

Despite our best efforts, no data transmission over the internet or electronic storage system is completely secure. Therefore, we cannot guarantee the absolute security of your information. In the event of a data breach, we will notify you as required by law.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at info@zenithaudio.com or by mail at 123 Main Street, Suite 400, Seattle, WA 98101. We will respond to your request within a reasonable timeframe, typically within 30 days.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Zenith Audio
123 Main Street, Suite 400
Seattle, WA 98101
Phone: +1 438-185-9846
Email: info@zenithaudio.com

We are committed to addressing your concerns and resolving any issues you may have regarding your privacy.

Governing Law

This Privacy Policy and any disputes relating to it shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.